Return & Refund Policy

Standard Returns Policy

If you need to return the goods, please send the return package to the following address:

Hong Kong Standard Speed ​​Trading Co., Ltd.
38 Pitt Street, Yau Ma Tei, Hong Kong
Room O2, 21/F, Hip Kwan Commercial Building
Kowloon, Kowloon
Hong Kong Special Administrative Region

Please be sure to indicate your order number on the return package and upload the logistics tracking number after sending it. After receiving the return, we will process the refund application. Thank you for your cooperation!

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.

The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.

For the return or exchange of pannima products purchased from any other authorized retailer please contact your retailer directly

Returns Process (excluding Black Friday and other Promotion)

For all returns, please contact support@pannima.com for your return label. Please quote your order number and the item that you would like to return and we will inform you of the next steps upon receipt of your email.

Damaged Items

If your items are received damaged, please send a photo with the damaged item along with your order number to support@pannima.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items not received

If you have not received your full order, please contact us at support@pannima.com with the subject line: MISSING ITEM along with your order number.